Office Policies/Mission

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday - Friday: 8 a.m. – 5 p.m.

Appointments
Due to the number of patients we have, we must ask that you assist us in providing the best quality care by keeping all scheduled appointments. If an appointment must be missed, we ask that you please call and reschedule the appointment as soon as possible.

School-Age Patients
It is our policy that all patients alternate after school appointments with during school appointments. It is not possible to treat all our patients between 3:00 and 5:00 pm daily. We will work with you on early morning appointments, study halls, lunch breaks, PE classes and other non-academic classes. When early morning appointments are scheduled, so as not to be counted absent, please check in at school before coming to our office. We do give signed school excuses.

Emergency Policy
Broken brackets, loose bands or wires causing pain to the mouth or gums are considered conditions for an emergency appointment. Should any emergency arise, we ask that you always call before coming into the office. Please feel free to call Dr. Graham at home at 256-734-6158 on weekends or at night. 

Financial Policy
We have many payment plans for your convenience. All payments are due between the 1st and the 10th of the month. There is a 1½% service charge on all accounts which become 30 days past due. We will be happy to file your insurance for you.